At Last Word AI Inc. ("Last Word", "we", "us", or "our"), your privacy matters. This Privacy Policy explains how we collect, use, and protect your data when you interact with our AI-powered survey platform.

1. What We Collect

a. Anonymous Survey Responses

By design, all voice and text-based responses submitted through our platform are anonymous. We do not require user accounts or collect personally identifiable information (PII) in association with your feedback unless you explicitly choose to provide it.

We collect:

• Voice recordings and transcriptions
• Text-based answers to survey questions
• Event-level metadata (e.g. event ID, time of submission)

None of this data is linked to an individual's identity.

b. Site Analytics (Plausible)

We use Plausible Analytics, a privacy-first tool that does not use cookies, track personal data, or store user profiles.

We may collect anonymized usage metrics such as:

• Page visits and durations
• Referring sites
• Device type and browser
• Region (approximate)

2. How We Use Your Data

We use the information collected to:

• Generate real-time insights for event organizers
• Train and improve the accuracy of our AI models
• Monitor and improve platform performance
• Conduct aggregated analytics on survey usage and trends

3. Third-Party Processing

We partner with the following providers to help power our Services:

• OpenAI – processes text data to derive semantic meaning
• AssemblyAI – transcribes voice recordings into text

Both vendors process data under secure, contractually bound agreements. Data shared is limited, anonymized, and strictly scoped to functionality.

4. Data Retention

We retain anonymized survey responses for as long as needed to provide insights and improve our systems. Since no user identity is attached to response data, submissions cannot be traced back to an individual.

You may request deletion of specific content by providing contextual details (e.g. event name, timestamp) to help us locate it.

5. Data Security

We take reasonable and appropriate technical and organizational measures to protect your data, including:

• End-to-end encryption in transit
• Secure API authentication
• Access control and audit logging for internal systems

6. Your Rights

Although your responses are anonymous, if at any point you provide identifiable data (e.g., via email or optional forms), you have the right to:

• Request access to your information
• Request deletion or correction
• Object to processing
• Request a copy of your data

To exercise these rights, contact us at support@lastword.ai.

7. Children's Privacy

Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.

8. International Users

We are based in the United States. If you access our Services from outside the U.S., note that your data will be processed in the U.S. and may be subject to different privacy standards.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through the platform or by email if applicable. The latest version will always be available on our website.

10. Contact Us

Have questions?

Last Word AI Inc.

Email: support@lastword.ai