Terms of Service

1. Eligibility

You must be at least 18 years old and able to form a binding contract to use our Services. If you're accessing our platform on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Use of Services

You agree to use the Services only for lawful purposes. Specifically, you agree not to:

• • Misuse or interfere with the platform's operation or security.
• • Reverse-engineer, decompile, or otherwise attempt to extract source code.
• • Upload, share, or transmit content that is illegal, abusive, defamatory, or violates third-party rights.

You are solely responsible for the content you upload or input, including voice recordings and text responses.

3. Account Registration

To use certain features, you may be required to register an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4. Survey Data & Insights

By using our Services:

• • You retain ownership of your raw survey data.
• • You grant Last Word a non-exclusive, royalty-free, worldwide license to use, process, and analyze submitted data to generate insights, improve our models, and provide Services.
• • Aggregated or anonymized data may be used for internal research and product development.

5. Privacy

Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your data.

6. Subscriptions & Payments

Some features may require payment or a subscription. By purchasing a subscription:

• • You agree to the pricing and billing terms presented at the time of purchase.
• • All fees are non-refundable unless required by law.
• • We reserve the right to change pricing or features with prior notice.

7. Intellectual Property

All software, content, and materials related to the Services (except user-submitted content) are owned by Last Word or our licensors. You agree not to copy, modify, or create derivative works without permission.

8. Termination

We reserve the right to suspend or terminate your account or access to Services at our sole discretion, with or without notice, if we believe you have violated these Terms.

9. Disclaimer of Warranties

The Services are provided "as-is" and "as available." We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee accuracy, availability, or reliability of insights or outputs.

10. Limitation of Liability

To the maximum extent permitted by law, Last Word shall not be liable for any indirect, incidental, consequential, or punitive damages, or any loss of profits or data, arising from your use of the Services.

11. Indemnification

You agree to indemnify and hold harmless Last Word, its affiliates, officers, and employees from any claims, damages, or liabilities resulting from your use of the Services or violation of these Terms.

12. Changes to Terms

We may update these Terms from time to time. If we make material changes, we will notify you. Your continued use of the Services constitutes acceptance of the new Terms.

13. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes will be resolved exclusively in the courts located in San Francisco County, California.

14. Contact